FAQ
Below are a few questions that come up from time to time. If you have any additional questions or need help, please do not hesitate to email us at defioredesigns13@gmail.com
How soon will I receive my order?
Almost all of my items are custom designed/altered per order, therefor each item isn't made until your order is placed. With that said, production time is typically 5-7 business days (unless discussed for a fully custom order). If you need an expedited order, please contact me directly to discuss ability.
What type of materials do you use?
This is probably my favorite question! My number one fabric used is a "tri-blend" this is a blend of three different materials (typically polyester, rayon and cotton). The blending of these fabrics produce the softest feel, most comfortable fit and are preshrunk to ensure longevity. I do use other blends as well, but they have all passed my sensory test and I can guarantee that all of my items are soft! No boxy, carboard, stiff junk here!
How do I know what size to purchase?
Unless stated in the description, all items are a unisex cut, this means they are a straight cut down from the armpits. This way you get the feel of a well fit shirt, without the deep tailoring to make the shirt uncomfortable in certain areas. When it comes to ladies and youth sizing, I will add the sizing guide in the pictures or descriptions.
How do I care for my apparel items?
To get the most longevity out of your item, I highly recommend washing your items on cold, with no softeners and hang to dry. If you need to iron them, never iron over the design work! Turn the item inside out and iron on the reverse side.
Do you take custom orders?
Yes I do! It's one of my favorite parts to my business. Because there is more design time, communication and potential new items needing ordered, there is a $10 up-front charge. Please email me at defioredesigns13@gmail.com to get started.
Do you ship internationally?
As of right now, no.
Do you do events?
I do participate in local, Cleveland events from time to time. You can find the events on my social media pages when they do happen.
What is your return & exchange policy?
As all of my items are made to order and involve custom aspects, I do not offer returns. If your item is one that is in NO way custom, I am happy to exchange the item within seven business days. Buyer pays all shipping charges, but I do offer local drop off and pickup.